GENERAL CONDITIONS FOR THE USE OF THE SERVICES PROVIDED BY THE TRADER
Please read the following Terms and Conditions for the use of mygayra.com services
Using the services offered by mygayra.com means that you have read and understood these Terms and Conditions and agree to abide by their provisions.
This document contains the Terms and Conditions under which the company “GAYRA” Ltd. hereinafter referred to as the MERCHANT or the MERCHANT, provides services – re-sale, production and delivery of goods to its users / customers through the Internet store mygayra. com.
GENERAL DEFINITIONS AND PROVISIONS
GAYRA Ltd. is a company registered under the Commercial Law of the Republic of Bulgaria, with its registered office and management address. 2100, Elin Pelin Str. “Kaloyan” № 9B, registered in the Commercial Register, to the Registry Agency of the Republic of Bulgaria with UIC: 207184505, e-mail: mygayra@gmail. com;
mygayra@gmail. com is an e-shop operating under the domain: https://www. mygayra. com;
“User/Client” means anyone who has loaded the mygayra@gmail. com website on their computer.
“Order” means the selected goods and all other attributes related to the method of delivery and payment of the goods by the customer / user.
“Services” means using the functionalities of the Site and making remote purchases of goods (items) in accordance with these Terms and Conditions.
“Distance Purchase Contract” means the distance purchase contract for the sale of goods concluded between GAYRA, as seller, on the one hand, and any user of the e-shop, as buyer, on the other hand, against payment of the purchase price, subject to these General Terms and Conditions.
The online store mygayra@gmail.com is owned by the MERCHANT.
In the event that no agreement is reached, all unresolved disputes, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes concerning the filling of gaps in the contract or its adaptation to newly arising circumstances, shall be resolved by the competent court of registration of the MERCHANT, in accordance with Bulgarian law.
The products found on the mygayra. com website do not constitute a legally binding offer, but rather a demonstration online catalogue describing the retailer’s product line.
GAYRA reserves the right to manage, regulate, control and change as it sees fit, in general or specific case, the content of the website and/or the e-shop, as well as these Terms and Conditions of use of mygayra. com services, without prior notice.
By clicking on any link, button or application found on the site, except for the link pointing to these Terms and Conditions, users expressly and unconditionally agree to these Terms and Conditions for the use of certain features of the site and online store. The site can be browsed freely by you without registration.
YOU agree to these Terms and Conditions for an indefinite period of time – from the moment you register and/or use any service provided by GAYRA, through the website or e-shop.
Your use of the Site and/or eShop means that YOU have read and agreed to any subsequent modification of these Terms and Conditions.
Each user of GAYRA is deemed to be bound by a Distance Purchase Agreement through the e-shop operating under the domain mygayra. com
The distance purchase contract is deemed to be concluded from the moment GAYRA confirms your specific order.
ORDERS
In order to place an order from the mygayra. com e-shop, the user should specify the selected item and details regarding size, quantity and delivery terms. The order is activated next to the GAYRA e-shop by pressing the “buy” button
Acceptance of your order takes place when GAYRA confirms your order by email to the email address you have provided.
In the event that a particular item ordered is out of stock, GAIRA will notify the user when it will be available. If the user does not agree to the order being delayed or referred for another (similar) item , the order may be cancelled.
Orders received from users with incorrect registration details may be cancelled. GAIRA reserves the right to notify users of incorrect data or missing data in your account when processing orders, and if it does not receive correct data from you within forty-eight (48) hours, such orders will receive a “cancel” status
The order confirmation sent to your email address shall be deemed to be the conclusion of a Distance Purchase Agreement between you and GAYRA, operating under the domain: mygayra. com. Our order confirmation is deemed to be effective when it has been sent to the email address you have provided on the registration form, notwithstanding that for any reason beyond GAYRA’s control the email has not reached you.
The customer may cancel an order without having to give reasons for the cancellation no later than the confirmation of the order by GAYRA. Cancellation of an order can be made by sending an e-mail to the e-mail address indicated on the website. A valid cancellation is a cancellation that includes: the order number, both names and email address with which you are registered on the site, and the price of the order.
GAIRA may terminate the contract if an item you have ordered is not available for any reason. If so, we will notify you and refund you in full if you have already paid for it.
PRICES
The prices of the items offered by the online store of GAYRA are indicated in USD.
Prices include VAT where is applicable by law. The prices quoted do not include the cost of delivery of the items ordered. The shipping cost is added to the final price once the products are added to the cart.
GAIRA reserves the right to correct any errors, inaccuracies or omissions and to change or update information about items offered at any time without notice.
If consumer orders for delivery are outside the EU, please note that your purchase may be subject to import duties and taxes which are payable when the goods reach the destination country. Any such duties and charges levied in connection with customs clearance shall be borne by the user. Consumers are advised to inform themselves in advance of procedures regarding taxes/duties that may be applicable to their territory when importing goods.
PAYMENT METHODS
You can pay the price of the items you have ordered from our e-shop mygayra. com , using your choice of one of the following methods:
Payment by card via Stripe
Payment by bank transfer
SUPPLY
These Terms and Conditions also govern the delivery of any individual item ordered by you on GAYRA. By ordering an item, you agree to be legally bound by a Purchase Agreement governed by applicable law and these Terms and Conditions.
GAYRA delivers to different countries around the world with the help of reliable partners. Please note that the cost of fulfilling a delivery is automatically added by GAYRA, according to the type of delivery, the delivery address, the country of delivery and the severity of the delivery.
For deliveries outside the country, Gaira uses reliable partners. Delivery times vary by destination.
Due to the nature of GAYRA products, products are made to order by the customer. The manual labour and attention to detail that goes into it takes time. For this reason, each product has an estimated lead time described. These deadlines are approximate and subject to change. If the ordered items cannot be produced within the estimated lead times, GAYRA will notify users, and will endeavour to produce the product as quickly as practicable. In any case, GAYRA reserves the right to unilaterally, without informing the users, extend the mentioned deadlines by up to 7 (seven) days.
In the event of refusal to receive the goods, except as described below, the refusal shall be deemed unreasonable and the Customer shall be liable for the cost of delivery and return of the goods. In the event that the CLIENT is not found within the delivery period at the address specified or access and conditions for delivery of the goods are not provided within that period, the MERCHANT shall be released from its obligation to deliver the goods ordered for purchase.
When the delivered goods clearly do not correspond to the goods requested for purchase by the Customer and this can be ascertained by simple inspection,
The customer may request that the goods delivered to him be replaced with goods corresponding to his purchase request within 24 hours of receipt.
The MERCHANT reserves the right to refuse delivery of a confirmed order in the event that the goods are not available. In the event of a lack of stock of the ordered goods, within the working week the MERCHANT shall notify the user/customer of its depletion by sending a message to the e-mail address specified by the Customer or to the specified telephone number. In the event that a transfer is made to the merchant’s account, the customer will be able to choose between a refund, cancellation or a replacement order.
RETURNS AND/OR RETURN OF ITEMS
Consumer satisfaction is the top priority of GAYRA and in this sense it pays attention to every return request or every single case of complaint in order to provide the best service to its consumers.
Please note that due to the nature of the products, their customization and manual work on them, GAYRA does not guarantee the uniformity of each item, expressed in the texture of the type of fabrics used, the placement of stitches, labels and shades in the colors of embroidery.
The selections published on the site are intended to represent as accurately as possible the texture of the materials used and the colors of the individual items, however, the colors, their brightness and clarity will depend on your personal monitors, and in this sense GAYRA cannot guarantee that they correspond to the actual and there will be no difference in shades of colours.
If the delivered items do not correspond to the ordered ones, or obvious defects or damages are noticed, please contact us immediately at the following email address: mygayra@gmail. com. The GAYRA team will do its best to correct the error, or provide a refund, or replace the items, in accordance with our returns policy.
You may return items purchased from GAYRA that have not been worn, used or damaged. In order to receive a refund, or a replacement, items must be retained and returned to GAYRA in perfect condition, with no indication of wear, use or damage, with all tags attached, in the original packaging, accompanied by the purchase documents (copy of original invoice and/or copy of receipt, together with the relevant goods receipt).
Returns and/or exchanges of purchased items are subject to the following conditions:
You should notify us of your intention to return or exchange a purchased item by sending a return or exchange request for a specific item to the email address provided: mygayra@gmail. com, within forty-eight (48) hours of receipt of delivery.
Please note that the return of items is at your own risk and the risk of damage or loss is at your own expense until the item reaches GAYRA.
Please note that all direct costs for returning items are the responsibility of the consumer.
The value of all successfully returned items that meet the conditions for returning the items set out above will be refunded to the user’s account, after deducting any additional charges for taxes, duties, shipping fees paid by GAYRA in connection with the receipt of the returned items, of which you will be expressly notified. Please note that this process may take up to 30 (thirty) days.
Please be aware that items that are made to order are non-returnable!
We advise you to choose your size carefully and look at the measurements in centimeters before you place your order. Many of our models are unisex and we have made sure to provide you with accurate size information so you can correctly choose the right one for you!
PERSONAL DATA
GAYRA strives to ensure the security and confidentiality of your data provided when and in connection with the use of the services of the site. Therefore, we order you to keep the confidentiality of the username and password with which you access/use the site/e-shop mygayra. com to avoid unauthorized access through your user profile. If you have any concerns about unauthorized use/abuse of your account, we recommend that you inform us immediately. The information provided at registration must be correct and complete. Please note that you are responsible, including criminal liability, for any statements/records/false data provided.
In connection with the provision of certain services, GAYRA requires users to provide specific information such as name, shipping address, email address, phone number in order to authenticate users and to send notifications related to GAYRA services requiring registration. We may use the email address you provide to send you newsletters or updates relating to the services we offer.
GAYRA uses cookies to store your preferences in order to personalize the services offered in accordance with your user profiles.
GAYRA will treat information concerning personal data of all users as confidential, in strict compliance with European Union legislation governing the protection of personal data.
GAYRA reserves the right to deny any user access to the mygayra. com website/e-commerce, to close an account or to cancel an order(s), including confirmed order(s)
PRIVACY POLICY OF WWW. MYGAYRA. COM
When you use www. mygayra. com, you may choose to voluntarily provide your personal data. This policy explains who will process your personal data and how, for how long it will be stored, what protection measures have been taken, etc.
When you choose to provide your personal data, you declare that you have read this privacy policy.
Who processes your personal data?
Any information provided regarding personal data or collected through the operations on mygayra. com will be processed by GAYRA Ltd. , headquartered in the Republic of Bulgaria, Elin Pelin, Kaloyan № 9B
registered in the Commercial Register of the Registry Agency of the Republic of Bulgaria with UIC: 207184505, e-mail: mygayra@gmail. com;
GAYRA guarantees the security and confidentiality of the data provided and transmitted through our computer system.
The data and personal information provided by customers/users is used by GAYRA to manage orders, to deliver products and services, to process payments, to communicate with customers/users about orders, products, services and promotional offers, product and service recommendations.
Also, customers/users uses this data and information to improve the online store and the e-commerce platform, to avoid or prevent fraud and abuse to the detriment of mygayra.com, and to enable third parties to perform technical support, logistics and other services for mygayra.com.
GAYRA retains any information placed on mygayra.com or otherwise submitted by USERS/CUSTOMERS. Most of the personal information is provided by you when you register your account with GAYRA, to search for products on mygayra.com, when you place orders or send messages, when you fill out a form on mygayra.com or when you communicate with GAYRA employees.
Personal data means any information used to identify a natural person, or its equivalent; an identifiable person is one who can be identified, directly or indirectly, in particular by an identification number, or on one or more parameters of his physical identity – psychological, mental, economic, cultural or social.
Processing of personal data is any operation or set of operations which is performed upon personal data, whether or not by automatic means, such as collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure to third parties for transmission, dissemination or otherwise, alignment or combination, blocking, erasure or destruction.
The information you provide is: first name, last name, last name, address, email address and phone number, name of the recipient of the order (addresses and phone numbers), and financial data.
In case you decide, we provide you with the possibility to save the personal data left by you in connection with orders placed. You can do this by clicking on the “Register an account ?” icon. For subsequent orders, after entering a password, you will be able to use your personal data without having to enter it again.
By successfully completing registration, YOU confirm that:
You are an adult, over 18 years of age;
that you have read and accept these Terms and Conditions;
GAYRA cannot control whether underage users access the services it provides and does not guarantee that underage users can make a purchase remotely through the GAYRA e-shop.
On what basis do we process your personal data?
We process the personal data that you have provided to us on the basis of your explicit consent to provide your personal data, and in order to fulfil your requested orders. In certain cases, we may process your personal data in connection with legal obligations we have or in order to protect our legitimate interest. In any case, we will process your personal data on the grounds provided for in Art. 6 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
For what purposes will we process your personal data?
We will process your personal data to provide you with the services offered through www. mygayra. com.
We may also process your personal data for other purposes where we are obliged to do so by certain applicable law or we have obtained your explicit consent to do so.
If you have consented, we may process your personal data for direct marketing purposes.
What rights do you have As a data subject, you have the following rights, which we will assist you with at any time:
To receive information at the time of collection of your personal data;
To withdraw your consent to the processing of your personal data;
Request access to your personal data;
Request that your personal data be corrected;
Request that your personal data be deleted;
To restrict the processing of your personal data;
To object to the processing of your personal data;
To exercise your right to data portability;
Seek protection of your rights by complaining to the Data Protection Commission.
You may exercise any of these rights by sending a written notice to the Administrator at (mygayra@gmail. com). The application may also be submitted electronically under the Electronic Document and Electronic Signature Act. The application shall be made by you personally or by a person authorized by you, unless a special law provides otherwise.
The request shall contain the name, address and other identifying data of the natural person concerned, a description of the request, the preferred form of communication and the actions under Art. 15-22 of Regulation (EU) 2016/679, signature, date of application and address for correspondence. If the application is submitted by proxy, an express power of attorney must be attached.
Who can we pass your personal data to?
In order to provide the greatest possible security for your personal data, we use cloud services with a high level of security to store the information you provide.
In addition, we provide your personal data to third party courier service providers so that we can deliver the desired products to you.
What happens if you do not consent to the processing of your personal data or withdraw your consent?
In the event that you do not consent to your personal data being processed by us, or you withdraw your consent already given, or you do not consent to your data being provided to the third parties referred to above, you will not be able to use the services offered through www. mygayra. com that you are required to provide data for.
The controller has put in place adequate technical and organisational measures to protect your personal data. These measures, inter alia, ensure compliance with the principles underlying the processing of personal data by ensuring that your personal data are:
processed lawfully, fairly and in a transparent manner in relation to the data subject (‘lawfulness, fairness and transparency’);
collected for specified, explicit and legitimate purposes and not further processed in a way incompatible with those purposes (“purpose limitation”);
appropriate, relevant and limited to what is necessary in relation to the purposes for which they are processed (‘data minimisation’);
accurate and kept up to date. We have taken all reasonable steps to ensure that inaccurate personal data is erased or rectified in a timely manner, taking into account the purposes for which it is processed (“accuracy”);kept in a form which permits identification of the data subject for no longer than is necessary for the purposes for which the personal data are processed; (“storage restriction”);processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures (‘integrity and confidentiality’);
the controller is accountable and able to demonstrate that it complies with the basic principles relating to the processing of personal data (‘accountability’).
The Administrator reserves the right to change this Policy at any time by updating, supplementing and amending it.
RESPECT FOR INTELLECTUAL PROPERTY RIGHTS
By accessing the Site or using the Service, you agree to abide by the law and to respect the intellectual property rights of third parties. Your use of the Service and the Site is at all times governed by and subject to laws regarding the ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, “Content”) in violation of any third party copyright, trademark, or other intellectual property or proprietary right. You agree to comply with the copyright ownership and use of intellectual property laws, and you shall be solely responsible for any violations of all relevant laws and for any infringement of third party rights caused by any content that is provided or transmitted, or provided or transmitted under your username. The burden of proving that any content does not violate any laws or rights of third parties is solely on the User.
Customers/Users may not use the logo, branding or any other graphic/drawing of mygayra. com without the express written consent of GAYRA.
By submitting information or materials through this site, the customer/user agrees to grant GAYRA the right to use, reproduce, display, modify, transmit and distribute such materials or information. The customer/user also agrees that GAYRA may freely use for its benefit those ideas, concepts or techniques submitted through mygayra. com. GAYRA will not be bound by obligations relating to the confidentiality of the information sent, unless other specifications are provided for in this respect by the legislation in force.
INAPPROPRIATE CONTENT
You may not use the following types of content. You agree not to upload, download, display, perform, transmit, or otherwise distribute any content that is: (a) defamatory, libelous, obscene, pornographic, abusive, or threatening; (b) advocates or encourages conduct that may constitute a criminal offense, would give rise to civil liability, or otherwise violates any applicable local, state, national, or foreign law or regulation; or (C) advertises or otherwise seeks to obtain funds or is soliciting for goods or services. The Company reserves the right to cease receiving, transmitting, or otherwise distributing such material upon use of the Service, and, if applicable, to delete such material from its servers.
Company intends to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms of Use or any applicable laws.
ADDITIONAL PROVISIONS
These General Terms and Conditions may be amended and supplemented at any time, at the decision of GAYRA, and the amendments and/or supplements shall take effect from the moment of their publication on the GAYRA website.
If any provision of these Terms and Conditions is determined to be invalid, illegal, void or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to operate and be effective, and if, within the jurisdiction of such state, it is held to be invalid, illegal, void or unenforceable, it shall be deleted, and the remaining provisions shall continue in full force and effect and be enforceable.
COOKIE POLICY
This policy applies to cookies and websites operated by GAYRA Ltd. , headquartered in. Elin Pelin, obl. Sofiyska,ul. “Kaloyan” 9B (hereinafter referred to as GAYRA).
What are cookies?
A cookie is a small file formed of letters and numbers that will be stored on your computer, mobile device or other equipment a user uses to access the internet. A cookie is installed by a request sent from the server of a web page to the browser (for example: Internet Explorer, Chrome), and is completely “passive” (does not contain software programs, viruses or spyware and does not access information from the user’s hardware). They also provide information to the site owner for statistical and advertising purposes.
What cookies do we use?
GAYRA uses different types of cookies and similar techniques, each with a specific function.
GAYRA uses Functional Cookies that allow you to be recognized and not have to re-enter data, such as language, each time you visit us. These cookies improve the quality and feel of navigating the site and third party statistical cookies. These cookies are used for statistical analysis about your navigation on the site. The results of these analyses are used anonymously and solely for statistical purposes, only if the service provider uses cookies in connection with the browser or other device used to navigate through the site. The site uses some third-party services that, autonomously, may install their own cookies. They are used to create a user profile in order to send commercial messages, according to the preferences shown when visiting the site, or to improve navigation. Third party cookies are sent via secure companies and allow us to provide production offers to other linked sites. We have no control over the information provided by Third parties and do not have access to the data. This information is fully controlled by Third Parties as described in their privacy policies.
We also use our own cookies to provide a personalized online view tailored to your interests. Most browsers are set up to accept, check and disable cookies through the settings.Please note that disabling navigation or cookie functionality may result in site inefficiencies and/or limit services. Below are the cookie management pages of the following browsers:
To disable the analysis cookies and stop Google Analytics from collecting information about your browsing, you can download the add-on to disable Google Analytics. In case of questions, disputes and misunderstandings, the general conditions attached in the official website of GAYRA Ltd.
Date of last change: 01.03.2023